How do I activate my SIM card?

The Slingshot SIM is easy to set up. Just snap out the right size, dial 6886 to activate it and then register it in My Slingshot Mobile. 

Can I use my current mobile number?

You sure can! All the details you need to transfer your number are on the sleeve of the SIM card. Once you activate the SIM and register it in My Slingshot Mobile, you can complete the form to transfer your number. The transfer should complete within 2 - 4 business hours. 

Does my mobile data roll over?

Any unused data on your base mobile plan rolls over to the next month, for up to 12 months. Handy! Purchased add-on data will always be consumed first, followed by rollover data, and then the data in your current month’s base plan. 

What if I need more data or minutes?

You can purchase additional data or NZ and Australia calling minutes in My Slingshot Mobile. These add-ons do not roll over and will expire after 30 days if unused.  

Why have I been charged twice on one bill for the same mobile plan?

Our mobile plans are billed every 30 days, so slightly more frequent than monthly. If your Slingshot bill is sent monthly, you may occasionally get two bills on the same monthly statement – although this will be rare.

Please Note

1. You can't use Txt to Park or call an 0900 number on our services.
2. If you can't change your plan or buy any add-ons, give our team a call on 0800 89 2000.

Learn about Slingshot Mobile and common queries relating to mobile services.

Frequently Asked Questions

• How can I join Slingshot Mobile and what plans are available?
  You can add a Slingshot mobile plan to your account through your Slingshot My Account at anytime.

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Click Get Mobile from the top right hand side and choose the plan you require from the selection below.

  It does take 2-5 business days for the mobile SIM card delivery and you can view all our available mobile plans here.

• How can I bring my current mobile number to Slingshot?
  You can learn about bringing your existing mobile number to Slingshot here. This process generally takes 2-4 business hours.
• How can I change my plan and see what plan I'm on?
  You can change your mobile plan at anytime through your Slingshot My Account

  1. Login to your Slingshot My Account, if you do not know your password click the 'Forgot Your Password' link.

  2. Once you are logged into your Slingshot My Account select My Mobile.

  3. Choose Plans from the top to see all mobile plans currently available to you and to see which plan you are on. 

• Can I call 0900 numbers from Slingshot mobile?
  Slingshot mobile customers are unable to call 0900 numbers from their mobile phones. This is because 0900 numbers are expensive to call and their rates vary constantly. For such calls, we recommend utilising your homeline.
• How can I hide my mobile number?
  You can find out how to hide your number here.
• Why can't I message my bank, send donations or Multi-Media Messages?
  Messaging all mobile networks across New Zealand are covered in your mobile plan. There are some message types that are not covered in your plan and are considered premium messaging services such as:
  
  

  1. Text messages for a competition
  2. Text messages for a donation
  3. Text messages for a vote
  4. Text messages sending a picture, video or voice message (MMS)
  5. Text messages sent through global roaming

  These premium messaging services have casual rates that will be charged on your next invoice. Check out the Mobile TXT and Rates page for charges.

• When will my plan renew?
  Your mobile plan renews every 30 days and you can find out when this will occur through your Slingshot My Mobile account. Once you are logged in, you can see the plan renewal date on the My Mobile section.
  
  Please note that your plan may renew at anytime up until 11:59 pm on the date listed in your My Mobile account. If this does not occur by the next day, please contact us.

It's easy to bring your existing New Zealand mobile number when you join Slingshot Mobile – just follow these steps:

1. Log in to your Slingshot Mobile account.
2. Tap Transfer Your Number in the menu at the top of the page.
3. Fill in the form and tap Confirm transfer.
4. Tap Transfer Your Number in the menu at the top of the page.
5. Wait to receive an SMS asking you to confirm if you want to move your number to another provider.
   
   You must reply YES within 2 hours of receiving the SMS or the transfer will be cancelled and you will need to start the process again from step 3.

From here, your transfer will be completed within 3-4 business hours. You can either leave your old SIM card in your phone until it stops working, or pop your new Slingshot SIM card in right away and use your temporary number until the transfer is complete.

Important steps you need to take to activate your SIM and number

1. Activate your new SIM by inserting it into your phone and calling 6886. If you have a data only SIM you will also need to insert the SIM into a phone and call 6886.
2. Register your new SIM at www.mobile.slingshot.co.nz.
3. Log in to the online portal using the current phone number on the SIM and the PIN you choose.
4. Port your existing number to your new Slingshot SIM, by completing the “Port your number” form. Porting is usually completed with 2 – 4 business hours.
5. Set up Voicemail by calling 6888.

Once you have been set up in the Slingshot Mobile portal you can make changes to your plan, including roaming add-ons, or topping up your data or voice allowance.

All Slingshot mobile plans have a base amount of NZ roll over data. Once this data has been used for the month, you will need to purchase a data top-up add-on in order to continue using the service. For information on how to purchase a data add-on please visit the following FAQ here

Please note that while unused data included in your base plan will roll over to the next month and be used before your new month’s data, unused data included in the top-up add-on will expire after 30 days.

To see more information on Slingshot Mobile charges; View our Additional packs and rates here.

We automatically bar 0900 numbers on Slingshot Mobile accounts. If you need to call a 0900 number then you will need to use your landline, sorry.

View our casual rates and charges here.

Much like our broadband today, the raw service is bought from a wholesaler.

For Slingshot Mobile, 2degrees is our wholesaler. It may show up as "2degrees" on some phones. Don't worry though, you're still with us!

This offer is only available for a limited time, for select customers contacted directly via email.

If you have not been contacted about this offer, unfortunately it’s not available for you at this time.  

Please get in touch with us if you have any questions.

1. These terms and conditions apply in addition to our General Terms and Conditions, Mobile Terms and Conditions (Prior to 30.04.23 or Effective 01.05.23, as applicable) and any other specific terms and conditions applying to your Plan or Account with 2degrees.
2. If you take up a Interest Free Option (IFO) under a IFO eligible Plan, we will allow you to repay the full price of a IFO eligible mobile device and eligible accessory (if any) in equal monthly instalments on your Slingshot Account over the period of time set out in your IFO application, with no interest charged. Your monthly IFO instalments will depend on the price of the mobile device and accessory you select at the time you sign up to the IFO.
3. Your monthly IFO instalments will be added to your Bill and will be charged in addition to your Plan fee or any other charges incurred under your Slingshot Account.
4. A minimum upfront payment may be required to sign up to the IFO. This amount may vary depending on the IFO eligible mobile device and accessory and the IFO eligible Plan that you choose, and may be varied by Slingshot from time to time. Slingshot will notify you of the amount of the upfront payment prior to you signing up to IFO.
5. IFO is only available if you received a personalised offer from Slingshot (CallPlus Services Limited).
6. We will advise customers of the available IFO eligible Plans via email. Not all Plans or Services offered by Slingshot will be eligible for a IFO.
7. IFO will only be available for certain mobile devices selected by Slingshot. Slingshot reserves the right to change the mobile devices eligible for IFO at any time.
8. Customers may have one IFO per eligible Plan.
9. You must repay the monthly IFO instalment over the period of time set out in your IFO application, or we may suspend or cancel your Slingshot Account immediately in accordance with our General Terms and Conditions, Mobile Terms and Conditions
10. If you terminate your IFO eligible Plan you must immediately pay us the balance outstanding on your IFO (if any).
11. If you downgrade your IFO eligible Plan to a IFO non-eligible Plan you must immediately pay us the balance outstanding on your IFO (if any). Whether a Plan is a IFO non-eligible Plan will depend, among other things, on whether your existing IFO eligible mobile device can be added to that new Plan. This will at all times be at Slingshot’s discretion. 
12. If you downgrade your IFO eligible Plan to another IFO eligible Plan, your monthly IFO repayments will be carried over to the new Plan.
13. The immediate repayment of the balance outstanding on your IFO triggered in accordance with clauses 10 and 11 will be in addition to any early termination charges or plan transfer charges that may be applicable to your Plan. For the avoidance of doubt the balance outstanding on your IFO will be the price of the eligible mobile device (at the time of sign up to the IFO) minus any handset subsidy, your upfront payment on the IFO and any IFO monthly repayments received by Slingshot.
14. An IFO cannot be transferred between customers or a change of ownership processed.  In such cases the IFO must be settled in full by the exiting customer.
15. Slingshot reserves the right to review and correct the monthly IFO instalments added to your 2degrees Account. We will notify you prior to correcting any IFO amounts on your account.