Got gigabytes to spare? Why not dish out some data love to your nearest and dearest?

If you’re on a Slingshot Carryover Data or Endless plan, you can share your New Zealand data with up to five other devices that use a Slingshot SIM.

There is no additional cost to sharing data. You can manage how much data and how frequently you want to share and stop or start it at any time.

If you’re on an eligible plan you can share all or a chunk of your New Zealand data with up to five other Slingshot friends or family for free. Or, if you’d prefer to keep it for yourself, you can share it across up to five of your devices with Slingshot SIMs. Either way, sharing is caring.

One-Off Allowance

Is your mate in a pinch? Share a one-off chunk of your data just for the month, so they don’t miss any Insta-grammable moments. Anything that is unused will be returned to you the following month.

Shared data is only consumed when monthly allowance has run out.

How much data should I share?

When it comes to sharing out the data love, you’ll need to mull over how much to share vs. how much to keep for yourself. You don’t want to get caught short in the data stakes, but you also want to make sure that your sharers have enough to see them through.

We recommend starting out with a smaller amount – perhaps no more than half of your total monthly data allowance – as it’s easy to share more if you need to.

Over time you’ll get a better idea of how much data you should share to keep everyone snapping, streaming and scrolling.

If you find yourself running low, you can take back data that hasn’t been used at any stage. We’ll help you out and let them know by text so you can avoid the awkward conversation.

What happens if I run out of data?

If your data is running on empty, you can refill the tank any time, either by buying an Add-on, or by taking back any shared data that hasn’t been used yet.

To take back any unused data, log into the Slingshot App, navigate to Manage Mobile, click on the person you want to take data back from in your Sharers list and tap on Take Back. Here you can choose how much to pull back for yourself. We’ll even let them know about the change of heart by text, so you can avoid any awkward chats.

If you’d rather leave your gigs where they are, you can purchase a Data Add-on from our App to flick your data gauge back to full.

How do I stop sharing data?

If the situation has changed and you want to stop sharing, you can use the Slingshot App to stop whenever you like.

Stop sharing data in the Slingshot2 App:

• Open the Slingshot App
• Go to My Services
• Tap mobile icon
• Tap Share Plan data
• Tap the person you want to stop sharing with
• Tap edit sharing
• Confirm you want to stop sharing

We’ll send you and your sharer a text when we’re done

Your mobile is charged once every month, just like your Slingshot Broadband, and it’s all on one convenient bill.

Where will I see mobile charges?

With Slingshot, you just get one bill for all the services you have with us. So, you’ll be able to see your mobile charges here. You can also keep track of things in our Mobile app, or online in My Slingshot.

Can I pay for my mobile weekly or fortnightly?

We don’t offer weekly or fortnightly billing for mobile services. If you have weekly or fortnightly billing for your other Slingshot services, to add mobile, you’ll need to move your whole account to monthly billing.

We’ve made it easy to keep track of your Slingshot mobile. Check your balances, change your plan or purchase an Add-on online, or on-the-go.

You can either login to My Slingshot online, using your username and Password. Or download our handy Mobile app

Once you’re in, just click on Mobile to see everything related to your mobile plans.

To cancel your mobile plan can be one of two ways, a new provider can request the number and cancel the Slingshot mobile at the same time or you can cancel it by contacting us (canceling by contacting Slingshot means you will lose the mobile number you currently have)

Switching to another mobile provider?

If you transfer your mobile number to another provider, all you need to do is place a request with your new provider to port your mobile number over (this can not be raised from our side), your mobile plan/sim with Slingshot will stop working as soon as the port completes.

Just want your mobile canceled?

You can do this by contacting us by email (click here), Alternatively, please give us a call on 0800 89 2000 and one of our friendly staff will assist you with closing your account.

When you cancel, your mobile services will stop as soon as the request is made (so remember if you want the remainder of your current plan please check when your rollover date is and cancel it the day before this).

Your current Slingshot mobile number will be lost and after 14 days any rollover data you have accumulated will expire.

Some handsets allow you to block certain numbers from texting your phone. You can check whether this facility is available in your mobile's instruction manual.

If your phone doesn't offer this facility and the texts you're receiving are threatening or malicious give us a ring on 0800 89 2000 and we will investigate the messages for you. Here at Slingshot we believe that text-bullying is a very serious matter and we treat it as such.

First of all, give us a call on 0800 89 2000 and we will organise to have your old SIM card blocked so no calls, texts, or Internet surfing can be used on your account. At the same time we will request a new SIM card to be dispatched to you; however this may take between 2 and 3 working days to arrive in the post.

Please note that you are liable for any charges that are incurred before the SIM card is blocked.

Call 202 to access your voicemail, for free. When you first join, you’ll need to setup your inbox and new greeting.

And don’t worry when you hear the ‘Welcome to 2degrees voicemail’ greeting each time you call. We’re all one family now, so you’re in the right place.

Important: From 22 October 24, we will be tinkering behind the scenes to bring you a better mobile voicemail service.

From time to time, and as technology advances, we need to upgrade our systems to ensure that we continue to offer customers a great experience

As we gear up to make this change, there is one thing we need you to be aware of.

What will change?

Most of the voicemail services you’re used to will stay the same, but there is an important thing to know.

• IMPORTANT: Any saved voicemail messages will not be carried over, so you'll need to make sure you save any important stored messages somewhere else safe.

You may notice some slight changes to the new voicemail service, such as a new voice and an updated menu, but overall, you shouldn’t notice much difference.

You’ll still dial 202 from your mobile to access your voicemail in NZ and it’ll still be free to access from NZ.

And don’t worry, your current active greeting and PIN will be carried across and remains the same.

• How can I save any important saved messages I want to keep?
  Any saved messages you currently have stored in your voicemail inbox will not be carried across so you must take steps to save them elsewhere. This is particularly crucial if you have any important messages you want to keep.
  The easiest way you can do this is to turn on your speakerphone, play the voicemail and record it on another device that has recording functionality, like a different mobile phone, tablet or laptop. You may want to ask a friend or family member to help if you need too.
• What if I forget, can I still access my old voicemail box after 22 Oct?
  You will be able to access your old inbox until 31 October 2024, should you need to. To do this, simply dial into your voicemail as normal, listen to the prompts, then press ‘5’ to access your old voicemail box. You will only be able to do this until the end of Oct 24.
• When do you expect the voicemail service changes to occur?
  This will happen overnight on 22 Oct.
  We expect the work to start around 9pm and last for up to 9 hours. The team are working hard overnight to get things back up and running as soon as possible.
• Can I access my voicemails during this time?
  Yes, you can! This means you shouldn't miss out on any important messages over this time.
  Immediately once work is complete, you will be able to access your new Voicemail inbox, but you will hear an option to 'Press 5' to access your old messages. You will be able to do this until 31 October 2024.