We, along with other mobile operators in NZ, are shutting down our 3G service by the end of 2025. The future is in faster 4G and 5G networks, so we're upgrading to ensure top-notch connectivity for our customers.

Without an up-to-date phone, you won't be able to use voice services after we shutdown our 3G network.

Additionally, from 28 October 2024, all 3G networks in Australia are due to shutdown. 

Because Slingshot operates on the 2degrees network, to avoid any potential issues in the future, please make sure to check if your phone is VoLTE capable. 

For those on our Vulnerable Consumers Register, no action is required at this time. Our team will be in touch to ensure that the phone you’ve been provided is good to go prior to 3G services being switched off. 

If you have any questions, get in touch with our team by email at vulnerability@email.slingshot.co.nz  or give us a call on 0800 89 20 00 

If you’re using medical or security alarms, they might still be relying on 3G technology. If you're concerned your alarm may be impacted, please check with your current provider to ensure it’s up to date and compatible with 4G. 

Learn about how you can resolve common issues with your Slingshot mobile services.

• I'm not receiving text messages
  This guide contains troubleshooting steps you can attempt if you are not receiving text messages.

  1. Send yourself a text message and check to see if you receive it. If you did not receive the text message, try rebooting your phone and test again. 

  2. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 

  3. Test your Slingshot SIM card in another mobile phone and confirm if you can receive text messages. 

  If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further. 

• I'm not able to make mobile calls 
  To help resolve issues in making phone calls, please follow the steps outlined below. 

  1. Test to confirm if you are only experiencing this issue with some numbers or are unable make any calls at all by calling a range of numbers. If you can call certain numbers and not other numbers, we recommend calling the numbers you are experiencing issues with through your landline or another mobile phone. If you cannot complete any calls, move to step 2.

  2. Try rebooting your mobile phone and test calling again.

  3. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 

  4. Test your Slingshot SIM card in another mobile phone and confirm if you can complete calls. 

  If you find that you’ve performed all these steps, and you haven’t found a possible cause this issue, contact our team. We will then investigate further. 

• I'm not able to get online
  To resolve issues in accessing online websites, please follow the guide provided below. 

  1. Check if you still have mobile data remaining on your Slingshot mobile plan. You can complete this by logging into your Slingshot My Mobile account.

  2. Confirm if you are experiencing issues with some web sites or all web sites. If you can access websites like Google, Trademe and Slingshot, the issue could be with the certain web site you are attempting to access.

  3. Try rebooting your mobile phone and test going online again.

  4. Check if you are receiving mobile reception, if you have no mobile signal we suggest moving into a space/location where you are able to receive mobile coverage and test again. 

  5. Ensure that the APN settings on your mobile device are entered as shown below. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research. 

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4
• Slingshot APN Settings
  If you are experiencing issues getting online or sending MMS messages, we recommend ensuring the follow access points are added on your mobile phone. If you require assistance on adding this access point, we recommend consulting your smart phone manual or conducting your own research. 
  
  

  Mobile Data Access Point

  APN Name: SlingshotData

  APN: wapaccess.co.nz

  Proxy:  [not set]

  Port: [not set]

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: [not set]

  MMS proxy: [not set]

  MMS port: [not set]

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: default (type this in)

  APN protocol: IPv4

   

  MMS Messaging Access Point

  APN Name: SlingshotMMS

  APN: wapaccess.co.nz

  Proxy: 210.55.11.73

  Port: 80

  Username: [not set]

  Password: [not set]

  Server: [not set]

  MMSC: http://mms.mmsaccess.co.nz

  MMS proxy: 210.55.11.73

  MMS port: 80

  MCC: 530

  MNC: 05

  Authentication type: [not set]

  APN type: mms (type this in lower case)

  APN protocol: IPv4

Want to call an overseas number from New Zealand?

Calling or texting to Australian mobile and landlines is included in your Slingshot Mobile plan's calling minutes. All other destinations are charged at our casual rates and will appear on your next bill.

View our Mobile Rates Page for our rates.

If you're not getting coverage in an area that you believe you should be, try turning your phone off and on again. This will force your phone to search for coverage when you turn it back on.

Remember that Slingshot uses 2degrees cell towers, so if you're with someone on 2degrees that is getting signal and you're not, there may be an issue with your phone.

One NZ and Spark subscribers connect to different cell towers, so it is likely that they will receive coverage in an area that you might not; and vice versa.

If you're still having difficulties with mobile coverage, please give us a call on 0800 89 2000 and we'll see what we can do to help!

There are a few different reasons that you might be having an issue getting online or making calls on your mobile:

You have run out of included Data or NZ and AUS minutes on your mobile plan

If you’ve used all of the included data or minutes in your Slingshot mobile plan, then you will need to purchase a top-up add-on to continue using the service for the month. We have instructions on how to top-up your plan here

There is a problem with the site you're trying to access

Try accessing a different site, if you're able to access other websites then it's likely that there is fault with the site that you're trying to access rather than with your Slingshot mobile.

There is a problem with the number you're trying to call

Try calling the number from another phone, if the same problem occurs then it's likely that there is fault with the number that you're calling rather than with your Slingshot mobile.

There is a problem with your handset

You will need to contact your mobile manufacturer for further assistance on issues related to your handset.

There is a problem with your SIM card

Give us a ring on 0800 89 2000 and we will help you out. We can arrange to have a new SIM card sent out to you if you require one.

You’re trying to roam and your device either doesn’t have VoLTE enabled or isn’t VoLTE capable.

Mobile operators in some countries like the USA and Australia, are either starting to or have already shutdown their 3G networks. From 28 October 2024, all 3G networks in Australia are due to shut down. Without an up-to-date phone, you won't be able to use voice services while roaming.

Slingshot is powered by the 2degrees network. To avoid any issues when using your phone overseas, check the 2degrees list of VoLTE roaming capable devices before your trip.

You can find out which overseas countries require VoLTE capability when roaming here.

Simply give us a ring on 0800 89 2000 and we'll have a new one sent out to you. Our SIMs are shipped from Auckland so if you live in the North Island it'll take 1-2 business days, if you live in the South Island it'll take 2-3 business days.

If you wish to keep your number, when you receive your new sim, don't activate it. Just call us and we will get it done straight away for you! 

Sometimes, you may require updating your mobile settings with these APN settings in order to use Mobile Data or send MMS/PXT messages.

If you need help with knowing where to enter these settings, please refer to your device manuals.

You will need to create these access points: