On 9 November 2023, the old My Slingshot mobile app will be shut down. If you’re still using the old My Slingshot mobile app, it’s important you download our latest app so you can continue to stay on top of your Slingshot account on your mobile.

How do I tell if I’m using the latest app?

Have a look at the app you use to manage your Slingshot account on your mobile device and check which icon you see.

Latest app You're good to go! Old app You'll need to download our latest app

How do I get the latest app?

Easy! Tap one of the buttons below or just search “Slingshot” on the App Store or Google Play.

Can I still manage my account via the Slingshot website?

Yes, My Slingshot for web isn’t affected, so you can keep managing your account via our website the same as you do today.

My Slingshot is our really easy-to-use online portal for managing your account where you can change your plan, monitor your usage, pay your bill, and more!

You'll receive an email once you've joined us to set up your account for the first time. Follow the link, create your password, and use your email address as the username to log in to My Slingshot.

If you didn't get the set-up email or need to change your password, use the 'Forgot Your Password?' link to reset it – easy!

Please note

If you only have your tolls or homeline with us, use your account number (found at the top right-hand corner of your invoice) as the username and your password instead.

With My Slingshot, you can request a plan change whenever you like! Simply log in with your email and password and select ‘My Plan’ from the options at the top right of the page.

You'll see a range of options like these:

You can upgrade your service, try a different data pack, select a new add-on, or even change when you get your bill. Easy right?

We'd hate to see you go, but if you need to cancel your Slingshot Broadband connection before the end of your contract period, you'll be charged a $250.00 early termination fee.

If you signed up for one of our special promotions or deals, your termination fee may vary. If this applies to you, you can find the details by checking out our promotional terms and conditions.

We are sorry to hear that you are considering leaving Slingshot. Please do let us know if there is anything we can do to change your mind.

Prior to canceling your Slingshot account

• Contact our team to confirm if your services are currently under contract. If the contract term is not complete, you may face early exit charges. 
• There is a standard 30-day notice period for cancellation requests. The notice period begins from the time you confirm your intent to cancel your account. 
• You can read our full terms and conditions here. 

Canceling your Slingshot account

You can cancel your account with Slingshot by following one of our easy contact methods:

• Send our Customer Services team an email by completing our online contact form with your full name, date of birth, address, and preferred date for cancellation. Our team will then process your request accordingly. 
• Contact our team on 0800 89 2027 to submit your cancellation request. Our operating hours are located at the bottom of our contact page.

Final Bill and Remaining Charges: 

Once your cancellation has been processed you will receive one final bill with any remaining charges. If you are under contract, an Early Termination Fee will apply. 

• If you have cancelled your account or moved to another provider, and continue to be charged, please reach out to our team who can investigate this further for you.
• If your final bill includes a credit on your account that you'd like to get refunded, send us an email with your details and we'll arrange this for you. 

Placing services on hold

Slingshot is not able to place services on hold or temporarily cancel your account. This is because your services will still be connected at the exchange leading to monthly service rental charges. The only method to cease billing is by canceling your account. If you only require a temporary disconnection, there are crucial points to consider before proceeding with this request:

• Depending on your contract status, there might be an early exit fee and reconnection fees for canceling your broadband service and signing up again on a later date.
• The disconnection process may cause you to lose your homeline number. 
• You will lose any carryover data that you have accumulated. 

You call the shots with Slingshot's easy-to-use mobile app!

Check your account balance, troubleshoot your Wi-Fi with real-time scanning, split your bill to make payments your way, video chat live with our support team and heaps more – you’re in the driver’s seat with the Slingshot app.

Download now

Or just search for Slingshot where you get your apps

Slingshot provides one free residential listing in the White Pages telephone directory. You can have yourself listed in the white pages or your white pages listing updated at anytime. 

Telephone Directory Listing FAQs

• How can I be listed in the White Pages?
  We can certainly have you listed in the telephone directory. Send our team an email or chat with a member of our team and provide us with the details listed below (exactly as you wish to have them appear in the directory) to have listing added.
  
  It does take 5-10 business days for the listing to be updating in the online directory and you will appear in the next physical telephone phone book too. 

  1. Name: 
  2. Address:
  3. Phone number: 
• How can I update my White Pages listing?
  In order to your existing White Pages listing updating, we will require your current listing and details regarding how you would like to appear in the White Pages. Send our team an email or chat with a member of our team and provide us with the details listed below (exactly as you wish to have them appear in the directory) to have listed updated.

  It does take 5-10 business days for the listing to be updated in the online directory and it will also be updated in the next physical telephone phone book too. 

  1. Current listing page (your current listing in the White Pages): 

  New Listing Details

  1. Name: 
  2. Address:
  3. Phone number: 
• How can I have my White Pages listing removed?
  We can have your listing removed from the White Pages telephone directory. Send our team an email or chat with a member of our team and provide us with the listing details (exactly as they appear in the White Pages) and we can have the listing removed. We will require the details listed below. 

  It does take 5-10 business days for the listing to be updated in the online directory and it will also be updated in the next physical telephone phone book too. 

  1. Name: 
  2. Address:
  3. Phone number: 
• Are there any charges involved?
  Slingshot provides one basic listing free of cost. To add a mobile number to your listing or have an additional listing it is $23.92. Send our team an email or chat with a member of our team.

Log into My Slingshot and you'll find your data and calling usage on the dashboard underneath your billing details (or your power plan if you have the service).

The left hand side displays a graph that allows you monitor how much internet your household is using on a daily basis and stores historical usage for reference.

On the right hand side you'll find your calling activity (if you have a homeline) which shows the number of calls you've made locally, nationally, to mobiles, and overseas. The charges are displayed below each type of call and totaled at the bottom. If you have a calling pack, charges for that type of call will remain at $0.00 until you start going over your included minutes.

Need something else?

Check out other setup information, changes you can make online, or some helpful tips:

• Setting up your account
• Making changes to your account
• Getting help with your account

You'll find your details by clicking on My Details in the pie menu at the top right hand corner of the dashboard once you've logged into My Slingshot.

Your email address is the username you'll use to log into My Slingshot and where we'll send your bill reminder. The street address should be where your services are connected and what we'll use for courier deliveries.

Feel free to change or update your landline and mobile numbers at anytime as they are our main points of call with the occasional text update being sent to your mobile. You'll need to email us if your name, email, or address needs to be updated or changed.

The two links at the top allow you authorise someone that can speak on your behalf and change your account password.

Authorising people

You can add anyone onto your account to handle general queries or make changes without needing your confirmation.

They'll be able to request order details, troubleshoot issues, add or remove services on the account (except power and services that require a contract change), change the payment method, and pay the bill.

They won't be able to get any of your private information, accept charges or a new contract, move your services, cancel your account, or request a refund.

Need something else?

Check out other setup information, changes you can make online, or some helpful tips:

• Setting up your account
• Making changes to your account
• Getting help with your account

Learn about our change of ownership process and how you can transfer your account to someone else.

Before we get started, we need to mention that each Slingshot residential account can only have one main account holder. You are more than welcome to have others authorised to make certain changes or query issues - you'll just need to add them on. You can check out how to do so here.

Update The Name On My Bill

• I'm the account holder and wish to change ownership of my account

  In order to change the ownership of your Slingshot account into another name, you will be required to complete our change of ownership form.

  Here is a checklist of the details you will require to complete the change of ownership form.

  1. New account holders name
  2. New account holders contact number
  3. New account holders email address 

  We will then be in touch with the intended account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.

  Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below. 
  

  1. You are authorising the person whose details you are providing to take full ownership of your Slingshot account (all previous account details can be seen by the person taking over the account).
  2. You agree to remain liable for all charges on your Slingshot account incurred up until the date of transfer.
  3. You understand that you will lose access to the Slingshot account and all information relating to it including bill history/emails.
  4. This request is not complete until the services are transferred to the new account holder and approval of this request is subject to credit checks on the new account holder.
• I wish to take ownership of a Slingshot account

  In order to take ownership of an existing Slingshot account, you will be required to complete our change of ownership form. 

  1. Your address (address where you currently or previously resided):
  2. Address of services (address of services you are taking over):
  3. Account number (account number of services you are taking over):
  4. Digital copy of your NZ drivers license or passport

  We will then be in we will be in touch with you and the account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.
  
  Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below. 

  1. You authorise Slingshot to perform a credit check and understand that the approval of this request is subject to credit checks.
  2. You certify that all information is provided is true and to the best of your knowledge.
  3. You agree  to be responsible for all charges relating to the Slingshot account once the ownership of the account has been transferred.
  4. You comply to be bound by the connection terms and conditions applicable to the Slingshot account, as well as any contract terms and pricing plans active on the account. You can find our current terms and conditions here.
  5. You understand that you will be required to pay all charges associated with the Slingshot account including although not limited to, monthly/weekly/fortnightly fees, delayed charges such as toll calls or data blocks, power charges, and any early termination fees which may apply if the account is cancelled before the end of the contract term.
  6. You accept that there might be charges associated with the process of relocating your services to another address.

Broadband customers (excluding Wireless Broadband) are given an option to have a monthly allowance of data that can be used to download and upload information from/to the Internet.

When you reach 75% of your monthly data allowance, we will send you a notification via email to let you know that you're approaching your monthly limit and that you can either buy a 'data block' or have your connection speed reduced.

By default, if you reach 100% of your data allowance, a 5GB data block will be added to your account at a cost of $5. This is so that you can continue to browse the Internet at your usual speeds!

A data block is like an extension to your monthly data allowance. You can choose the size of the data block you wish to purchase via the My Account section of our website.

Note: data blocks are not available on Wireless Broadband.

When you signed up with us you would've been asked to commit to a contract. This means that you have agreed to remain a Slingshot broadband customer for a minimum of 6 months or more. The contract begins the day your services have been connected.

You can change your data allowance at any time without any effect on your contract.

If you decide to terminate your service which is still in contract you will be charged the early termination fee. Your termination fee is specific to the services you agreed to upon sign up.

If you do need to end your services within your contract term please get in touch with us to discuss fees will be incurred before you proceed.

When moving your services to another address, you will not be charged the early termination fee on your current contract, any existing contract arrangement you have will continue unchanged.

For a full list of our terms & conditions, click here.

To see our move fees, click here.

For information about Slingshot modem rentals, click here.