You can save time and never miss a payment by setting up a payment method in My Slingshot. The balance will automatically be taken from your bank account weekly, fortnightly, or monthly depending on your chosen billing cycle - easy!

Check out internet banking if you'd like to make manual payments using our bank details.

Need something else?

Check out our other billing options, a breakdown of your charges, or some commonly asked questions.

• Pay your bill
• Understand your bill
• Questions about your bill

You can make a one-off payment or set up your own automatic payments with our bank details, just be sure to use your Slingshot account number as the payment reference.

• Bank: BNZ
• Name: Slingshot
• Account: 02-0290-0334411-000
• Reference: Your Slingshot account number

You can find your Slingshot account number in the top right hand corner of your invoice.

Please note that payments can take 2-3 business days to appear on your Slingshot account.

Weekly and fortnightly payments

Now you can set up automatic weekly, fortnightly, or monthly payments through your online account rather than doing it yourself. Check out how to change your payment date for the full rundown of the requirements and process - easy!

Mobile and Wireless Broadband services are available on monthly billing only. If you have either of those services on your account, weekly or fortnightly payment options are not applicable

Need something else?

Check out our other billing options, a breakdown of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

We completely understand that sometimes things happen and you're not able to pay your account on time. If you've become overdue (20 days after your invoice has been generated) and can't make a payment yet, let us know directly in My Slingshot. You can use our promise to pay feature and let us know when you can make a payment so you can get back online and have the extra time you need!

How to set up promise to pay?

All you need to do is select the date you can pay and hit the 'Get back online' button! You might need to reboot your modem if you're not back online within 30 minutes. This option to get back online through your My Slingshot is only available once per month.

If you have more than one invoice overdue or you are having trouble paying the full amount please contact our team and we can discuss your account in detail with you.

Need something else?

Check out our other billing options, a breakdown of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

You can make a one-off payment at the bank or post office with our details, just be sure to bring your invoice along so you have your Slingshot account number as the payment reference (and bar code if necessary).

• Bank: BNZ
• Name: Slingshot
• Account: 02-0290-0334411-000
• Reference: Your Slingshot account number

You can find your Slingshot account number in the top right-hand corner of your invoice.

Please note that payments can take 2-3 business days to appear on your Slingshot account.

Important information

We don't accept payments in cash or by cheque – simply go to your local bank or post office!

Need something else?

Check out our other billing options, a breakdown of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

Why are your broadband prices going up?

We get it, we don’t like price increases either. Our costs have gone up, so we need to
make this change to help us continue providing Kiwis with simple-to-use broadband
backed by awesome service.

Does the price increase apply to all broadband plans?

The increase applies to all our Fibre and Copper broadband plans. The change does not
apply to our Wireless Broadband plans.

I’m on a fixed-term plan. Does the price change apply to me?

Yes, the price change also applies to fixed-term plans. As part of the terms and
conditions of your plan, price changes can be made with 30 days’ notice.

Can I change to another broadband plan?

Depending on how much data you use, the size of your household, and what you use
your broadband for, you may be able to change to Wireless Broadband without paying
an early termination fee if it’s available at your address.

You’ll find our latest Wireless Broadband plans here. To change to another plan, you can
either do it online or get in touch.

You can learn about the different kinds of broadband here.

If I don’t want to pay more, can I cancel my plan?

We’d be sad to see you go, but if you decide that you want to cancel your Slingshot
services because of the increase, let us know within 30 days of being notified about the
change by giving us a call on 0800 89 2000 and you can do so without incurring early exit
or notice period fees – even if you’re in a fixed-term plan.
If you’re renting a modem from us, you’ll still need to return it or charges may apply.

Will my power or mobile bundle discount change?

No. There are no changes to the existing power or mobile bundle discounts. Any existing
power or mobile bundle discounts you are getting will continue to apply.

Do I need to make changes to my automatic bill payment?

If you have a direct debit or credit card payment method set up on your account, then
there’s nothing you need to do. We’ll make the change on our end.
If you have an automatic payment set up with your bank, you’ll need to update the
payment amount before the date shown on the email when we notified you of the
change.

The easiest way to make sure that your bill is paid each month is by setting up a payment method in My Slingshot. Alternatively, you can use any of the methods listed below.

• Pay by credit card
• Pay with direct debit
• Pay through internet banking
• Pay at a bank or post office

If you’re a former Slingshot customer and paid for an optional service called Wiring & Maintenance while on a Slingshot fibre connection, we may owe you a refund.

If you think this applies to you, complete the form here with your Slingshot account number. We’ll check if you’re due a refund and get back to you with details of how to claim your refund within ten business days.

What is Wiring & Maintenance?

Wiring & Maintenance was an optional add-on for Slingshot landline and broadband services that covered the cost of repairs for faulty wiring inside your house.

It was originally created for copper customers with integrated wiring in the home, but following an investigation we discovered that this product was also made available to fibre only customers. Given we acknowledge the limited benefit of this product to a fibre only customer we have decided to refund those fibre only customers for any historical charges paid for this Wiring & Maintenance product.

Wiring & Maintenance refunds for fibre customers

We’ve credited the accounts of all current Slingshot customers who paid for Wiring & Maintenance while on a fibre connection.

We’ve also endeavoured to contact eligible former customers to let them know how to claim their refunds. If you think this applies to you, complete the form here with your Slingshot account number. We’ll check if you’re due a refund and get back to you with details of how to claim your refund within ten business days.

You'll receive your first invoice shortly after you are connected to broadband. You'll be notified by email and you can check your new invoice by logging into My Slingshot.

You'll pay in advance for the homeline, internet, and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity.

Please note

There will be a partial charge from your connection date up to your billing date plus the standard charge for the coming month.

You'll also see a one-off modem delivery charge if you're renting one from us.

If something isn't right with your invoice, get in touch and we'll help sort it out!

Why did my previous provider charge me? 

First and foremost, get in touch with your old provider so they can explain what the charges are for and make sure you aren't charged again. It's possible you've been charged for a notice period, a contract termination fee, or they're unaware that you've changed providers. 

Need something else?

Check out our billing options, other explanations of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

An automatic payment method is the easiest way to pay your Slingshot bill. Simply set up a direct debit or credit card on your account and we'll take payment for you on your due date.

The easiest way to set up a payment method is with our smart app.

Add a payment method in the Slingshot app

If you haven't already, download the Slingshot app from the App Store or Google Play.

1. Open the Slingshot app. If this is your first time using the app, sign in to your Slingshot account.
2. Tap Payments.
3. Tap Automatic payment.
4. Tap Credit or debit card or Set up a direct debit.
5. Follow the prompts to set up your payment method.

Add a payment method in My Slingshot (desktop)

1. Sign in to your Slingshot account.
2. Select Direct Debit or Credit Card.
3. Follow the prompts to set up your payment method.

You can easily edit or switch between payment methods in the Slingshot app or in My Slingshot if you're on desktop.

You might have received a payment reminder email even though you've already paid us. Not to worry, this can happen from time to time if your payment hasn't been noted against your account when our automated process triggers the email.

If our payment details are correct, the reference matches your Slingshot account number, and you've cleared the complete balance - that's it! We'll get your payment once it has been processed and make sure your account is up to date.

You can log into My Slingshot to check the current status or set up an automatic payment method to avoid the reminder altogether.

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

Once a week, fortnight, or month (depending on your billing) we'll send you an email with a short bill summary to let you know that your invoice is ready. Follow the link, log into My Slingshot, and jump straight to your current invoice for a full breakdown of your monthly charges - easy!

You'll see your account number, invoice number, statement date, due date, GST number, and your name and address at the top of your invoice.

You'll pay in advance for the internet, homeline and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity. 

Account statement

Following your details, the account statement covers any previous charges (whether you're overdue, up to date, or in credit), payments you've made, and the current month's balance equaling the total amount due.

Tax invoice

Underneath the account statement is the the tax invoice which covers all of your service charges in more detail. In the following order you'll see; your power, the homeline and internet, any mobile plans, and the extras.

Power

Your power service comes first and you'll see your ICP, the power plan you've chosen, your address, the collapsible meter information, and all your charges with the total power balance. Check out our handy power breakdown for an in-depth explanation about the meter and your specific charges.

Homeline & Internet

If you don't have power, you'll see your broadband (and homeline) plan first. This covers the base monthly cost with any related discounts underneath. Take a look at our homeline and internet breakdown for more information about your broadband and calling charges.

Mobile

You'll find your mobile charges underneath the homeline and internet services on your invoice. This includes your mobile numbers, the base plan, any add-ons you've purchased, and usage charges not covered by your plan. Check out our mobile breakdown for more information and an explanation about the billing differences.

Extras

At the bottom of your tax invoice you'll see all of the extra charges. It covers your calling, add-ons, rental costs, one-off charges, discounts, and credit placed on your account. Check out our extras breakdown for an in-depth explanation of every charge that can appear.

If something isn't right with your invoice or you believe you have been charged incorrectly, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, other explanations of your charges, or some commonly asked questions:

• Pay your bill
• Questions about your bill

If you have credit on your account that you'd like to get refunded, send us an email with your details and the amount you'd like back. We'll go over the process and let you know whether we need anything else – easy!

Refunds can take up to 5-10 business days to be processed before it appears in your bank account (depending on the banks).

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

You can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Homeline & Internet Services section (below your power if you have it) you'll see the base cost of your monthly plan and any related discounts underneath.

Calling, charges, and add-ons

You'll find your homeline and internet add-ons plus the calls you've made in the Extras section near the bottom of your invoice. Click on the collapsible drop downs for the details – calling charges are rounded to the nearest minute.

If something isn't right with your invoice, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, other explanations of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

Once a week, fortnight, or month (depending on your billing) we'll send you an email with a short bill summary to let you know that your invoice is ready. It briefly covers your total balance, any remaining amount from your previous bill, and your due date. Follow the link, log into My Slingshot, and you'll see your latest invoice – easy!

No email?

If you haven't received an email about your bill, you should:

1. Make sure you've been connected – you shouldn't get a bill until you're up and running.
2. Check your spam or junk folders – sometimes the email is there.
3. Confirm your payment date – it might not be ready.
4. Log into My Slingshot – you can find your invoices online.

If you still can't find your bill, get in touch and we'll help sort it out!

Previous invoices

You can find your past bills and payments under my bill history in My Slingshot should you ever need to refer back. You'll see a list of invoices from newest to oldest with the corresponding payment above it.

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

You can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Power section at the start of your tax invoice you'll see your ICP, the power plan you've chosen, and your address. The collapsible meter information underneath covers your meter number, the channels that power enters your home, your usage, and the current and previous meter readings.

There are typically two types of charges that you'll see on your power bill, the Fixed Daily charge and the Usage charge. The fixed daily charge is the daily cost of your power plan and the usage charge is the cost of your power consumption - simple!

Uncontrolled charges

The most common type of charge is for uncontrolled usage, this simply means you're getting as much power as you need 24 hours a day. There are no limits, separate rates, or control over dedicated power devices.

Controlled charges

You'll only see controlled usage charges on your invoice if there is a device in your house (like a hot water cylinder) that is controlled by the metering company on a second channel. You'll get a cheaper rate on the controlled power during the set hours and the metering company will be able to manage demand on their network without affecting you.

Inclusive charges

Inclusive charges are exactly what the name suggests, both your controlled and uncontrolled usages are on the same channel and billed together at the same rate. Similarly to controlled charges, there will be a device in your house (like a hot water cylinder) that is controlled during set hours and managed by the metering company without affecting you.

Day and night charges

You might see day and night charges on your bill rather than the typical channels, this means you are getting a different rate depending on the time. You'll be charged more during the day but less at night so try timing your big power consumers (like the washing machine or dishwasher) for overnight use for some sweet savings! Let us know if you're interested and we'll discuss the cost, technician call out, and the general swap over process with you.

If something isn't right with your invoice, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, other explanations of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

You might have forgotten to pay your previous bill by the due date or charges have rolled over from your previous invoice – don't worry though, it happens to the best of us! If you're ever in doubt, double check your invoice.

If your services have already been temporarily restricted, check out our promise to pay feature and let us know when you can make a payment. Otherwise, you'll want to clear your balance and avoid hitting our overdue process in the future.

Get in touch if something isn't right with your charges and we'll help sort it out!

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

You can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Mobile section (underneath your homeline and internet) you'll find the mobile charges. This covers your mobile numbers, the base plan, any add-ons you've purchased, and usage charges not included such as; premium texts, picture messages, international calls (not to Australia), and if you run out of minutes.

Discounts

Your mobile discount can be found in the Extras section. Click on the collapsible 'Other' drop down to find it – easy!

Billing

Your mobile is charged once every month, just like your Slingshot Broadband, and it’s all on one convenient bill. With Slingshot, you just get one bill for all the services you have with us. So, you’ll be able to see your mobile charges here. You can also keep track of things in our Mobile app, or online in My Slingshot.

You'll pay in advance for the homeline, internet, and mobile services and in arrears for any variable or usage charges such as phone calls or your electricity. There will be a partial charge from your connection date up to your billing date plus the standard charge for the coming month.

If something isn't right with your invoice, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, other explanations of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

Log into My Slingshot, choose the invoice you'd like to print or download, and click on the PRINT button near the top of your bill on the right hand side. You'll get the option to select your printer or save the invoice as a PDF file – easy!

Depending on the type of browser you're using, saving your invoice might not be obvious:

• For Internet Explorer and Firefox – select 'Microsoft Print to PDF'
• For Chrome – select 'Change' under the destination section and choose 'Save as PDF'
• For Safari  – select 'PDF' and choose 'Save as PDF'

 If you can't find your invoice, check out our helpful guide!

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

You can get a breakdown of your charges by logging into My Slingshot and checking your current invoice. Within the Extras section near the bottom of your invoice, you'll see all of the charges not covered by the rest of your bill. This includes your calling, add-ons, rental costs, one-off charges, discounts, and any credit placed on your account.

Calling extras

All of the calls you make are found under Calling in the Extras section. Click on the collapsible drop downs to see the date, type of call, number, duration, and individual charge rounded to the nearest minute.

Other extras

You'll find a lot of useful information under Extras and Other in the Extras section (multiple extras, we know). You'll find one-off charges like the modem delivery and any homeline and internet add-ons you have under extras. To see your discounts, credit placed on your account, or special rental charges – just check under the other drop down. Easy!

If something isn't right with your invoice, get in touch and we'll help sort it out!

Need something else?

Check out our billing options, other explanations of your charges, or some commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

Learn about how you can help us locate any missing payments and how you can track your payment yourself. 

• Tracking my payment
  You can pay your invoices and check if your payments are received at anytime through your Slingshot My Account. Just login to your Slingshot My Account and your current balance will be displayed on your main dashboard.

  

Locating My Payment

Select how you completed your payment for information on how we can locate your payment. We recommend checking your bank statement first to ensure the payment transaction has successfully cleared.

• Internet Banking or Telephone Banking
  Payments completed through internet or telephone banking generally take 2-3 business days to process. You can check if your payment is received at anytime through your Slingshot My Account. If your payment is not received after 3 business days, send our team an email with the information listed below and we will do our best to locate your payment.
  
  

  1. Bank account number payment completed from:
  2. Date of payment:
  3. Time of payment:
  4. Reference used on payment:
• NZ Postshop
  Payments completed at the NZ Postshop do take 2-3 business days to process. You can check if your payment is received at anytime through your Slingshot My Account. If your payment is not received after 3 business days, send our team an email with the information listed below as well as a copy of your payment receipt and we will do our best to locate your payment.
  
  

  1. Branch of NZ Postshop:
  2. Date of payment:
  3. Time of payment:
  4. Reference used on payment:

You can choose to pay your bill weekly, fortnightly, or monthly in My Slingshot using our flexible billing feature. You can even select a specific day which is really handy for making sure your bill is paid just after pay day, not just before!

Please note

You’ll have to meet the following conditions to change your billing frequency:

1. You’ve received at least one bill from us.
2. You haven’t changed your billing frequency in the last 90 days.
3. The service you have is up to date - legacy products aren’t compatible.

If you have a mobile on your account, this will still be billed every 30 days, regardless of the billing cycle you’ve chosen.

Wireless Broadband is available on monthly billing only.

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill

Credit applied to your account won't be visible until the following invoice – this might be why you can't see it yet! Once you've received a bill after the credit was added, you'll find it under the Other drop down below Extras in the Extras section (multiple extras, we know) which is near the bottom of your invoice.

As we bill in advance, you'll want to pay any remaining balance on your previous invoice even if it is incorrect. Don't worry though, the following bill (with the credit) will be cheaper to compensate.

Need something else?

Check out our billing options, a breakdown of your charges, or some other commonly asked questions:

• Pay your bill
• Understand your bill
• Questions about your bill