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Setting up your Homeline on Fibre
Learn how you can setup your homeline services on a Fibre connection with Slingshot.
Connecting your Homeline
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Slingshot homeline services are provisioned to operate through the Telephone 1 port on the back of your modem. This means that you can plug your handset into the back of your modem using the grey telephone cable (this is supplied with your modem) and start calling out immediately.
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Slingshot new Fibre installation orders include integrated home wiring and this is completed at the time of the installation of your Optical Network Terminal (ONT). Integrated Wiring will allow you to utilise your existing jackpoints for homeline services.
With Integrated Wiring where you have a small white box installed near your Optical Network Terminal (ONT), the grey telephone cable will plug into this box which will allow you to use your other jackpoints normally.
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In some instances the integrated wiring for your home is completed through the jackpoints internally. For those cases, we can plug the grey telephone cable into the modem Telephone 1 port and the other end into any jackpoint in your home. This will allow you to use all other jackpoints in your home normally.
The Medical Dependency Register is for Slingshot Homeline customers who have a diagnosed life-threatening medical condition and are at risk of rapid deterioration and their life may be at risk without access to a home phone service.
What is a Medical Dependency Register?
Slingshot will endeavour to contact customers on the Medical Dependency Register if their account is overdue and before their home phone service is restricted or cancelled.
Registering with the Medical Dependency Register does not guarantee service continuity. Although less likely, services may still be suspended for non-payment or due to a fault / network outage. Customers who have a medical dependency on their home phone should also have a mobile phone, in the event that their home phone service is unavailable. Registering with the Medical Dependency Register does not make Slingshot liable for any loss as a result of services not being provided.
Registering with the Medical Dependency Register reduces the likelihood of a customer’s home phone service being disconnected for non-payment but it does not mean that other services will not be terminated, such as Broadband.
Customers must apply to be on the Slingshot Medical Dependency Register. If a customer on the Medical Dependency Register moves address or the name of the account holder changes then they will need to reapply.
Slingshot does not charge customers to be on the Medical Dependency Register, although their doctor may charge a fee for a medical certificate to support their application.
Slingshot will use your health information for the purposes of determining your eligibility to be included on the Medical Dependency Register, administering the Register and deciding whether services will be provided including at times of non-payment.
The following medical conditions are indicative of reasons why a customer will want to be on the Slingshot Medical Dependency Register:
- People who are known to be at high risk of respiratory emergencies
- People who are known to be at high risk of mental health disorders
- People who are dependent on medical technology in the home
- People who are known to suffer from conditions which may cause them to suddenly lose consciousness
- People who are at a high risk of cardiovascular emergencies
- People with a known medical condition who live alone without the necessary support of others including those in remote locations
This form is to be completed by the Slingshot Homeline Account Holder or their Representative. It requires proof to be attached from a Medical Practitioner confirming that someone who lives at the address is dependent on telephone access for critical medical support. Once the completed form is received together with a medical certificate and assuming it is deemed by us to fit our criteria of when a customer should be placed on the Medical Dependency Register the person will be placed on the Register for 1 year maximum.
Please download and email the completed form and medical certificate to:
customersupport@team.slingshot.co.nz or post to:Can I change my home phone number?- Private Bag 108-109
- Symonds Street
- Auckland
- Attention: Collections Team
Click here to download a copy of the Medical Dependency Form
Yes, you can.There is usually a cost involved with changing your home phone number. Please send our team an email for more information on changing your homeline number.
111 Contact CodeHow can I tell if my toll calls are with Slingshot?In November 2020, the Commerce Commission published the 111 Contact Code to ensure that vulnerable consumers can contact emergency services in the event of a power failure at their premises.
The Code requires retail landline service providers to inform customers which telecommunications technologies and devices may not work in the event of a power failure, how they can protect themselves, and where to go for support.What Services are affected?
Fibre and fixed wireless will not work in the event of a power failure unless you have a backup power supply, so if your landline is supplied over these technologies you will not be able to use it to contact the 111 emergency service during a power cut.
Certain devices at your premises, such as cordless phones and medical alarms without an inbuilt battery, may also not work in the event of a power failure without a backup power supply, so you may not be able to use them to contact the 111 emergency service during a power cut.
We recommend keeping a charged mobile phone on hand to ensure you have means of contacting the 111 emergency service in the event of a power failure at your premises.
Please be aware that the 111 code does not cover any medical services and/or alarms - such as those provided by St John - you may have installed in your home. Please talk to the provider of these services if you have any concerns about their reliability.
Who is a vulnerable consumer?
The code defines a vulnerable consumer as someone who is at particular risk of requiring the 111 emergency service and does not have a means for contacting the 111 emergency service that can be operated for the minimum period in the event of a power failure.
To qualify as a Slingshot Vulnerable Consumer under the 111 Contact Code you must:- Be a consumer of a landline service with Slingshot; and
- Demonstrate you are at particular risk of requiring the 111 emergency service due to health, safety or disability reasons; and
- Not have a mobile (on any provider) that can be used as an alternative at home or an alternative power source; and
- Not have an alternate power source or another means for contacting the 111 emergency service from your landline premises that can be operated for an eight hour period in the event of a power outage.
- We will send you an appropriate means of contacting the 111 emergency service in the event of a power failure at your premises at no cost.
- We will not deny or cease supply of a retail landline service on the basis that we know, or suspect, a consumer is, or may become, a vulnerable consumer.
Here’s how to nominate yourself or someone you know as a Vulnerable Consumer:
- Download our Vulnerable Consumer application form
- Print the form and fill in the relevant details. Please avoid any sensitive medical information.
- Scan your completed form and email it back to vulnerability@email.slingshot.co.nz.
- You can also post the form back to us at this address:
Attention: 111 Vulnerable
Consumer Callplus Services Limited
PO Box 8355
Symonds Street
Auckland, 1150
New ZealandPlease note, to fill in the form you must be listed as an authority on the relevant Slingshot account.
Disputes and complaints
If you have questions or concerns about the information provided or if you wish to make a complaint, please email us at vulnerability@email.slingshot.co.nz.
If you remain dissatisfied with the outcome of your case, then you can refer your complaint to the Telecommunications Dispute Resolutions Scheme (TDR). TDR provides a free and independent service for residential and small business customers and engages with Slingshot to find a resolution on your behalf. The account holder can raise a dispute with the TDR on their own behalf or that of another member of the same residential household.
If you believe Slingshot is actively being negligent in its responsibilities under the 111 Contact Code you can contact the Commerce Commission directly at contact@comcom.govt.nz. Please note their primary course of action will be to refer the matter to the TDR.
How can I tell if my toll calls are with Slingshot?
To check if you're on direct dial with Slingshot, you can dial the following test number. This number will be answered with a recording informing you of your current direct dial tolls provider.
- 07 832 0000 - this call is FREE of charge
If your tolls are with Slingshot you will hear:
- "Your account is activated on direct dial with CallPlus or Slingshot. This call is free of charge."
Star CodesYou can do some pretty cool stuff with your Slingshot Network homeline! Below is a list of "star codes" and their various effects.Voicemail *55 Access Voicemail Portal *52 Enable Voicemail *53 Disable Voicemail *54n Set Call Diversion Timer before it goes to Voicemail. n – replace with the number of seconds before the call diverts. Forward and Locate Me *72xxx Call Forward Always Activation (XXX - replace with the number to forward all calls to) *73 Call Forward Always Deactivation *92xxx Call Forward No Answer Activation (XXX - replace with the number to forward all calls to) *93 Call Forward No Answer Deactivation *90xxx Call Forward on Busy Activation (XXX - replace with the number to forward all calls to) *91 Call Forward on Busy Deactivation *561xxx Enable and Set 'Locate Me' Number 1 (XXX - replace with the number you want to set up) *571 Deactivate 'Locate Me' Number 1 *562xxx Enable and Set 'Locate Me' Number 2 (XXX - replace with the number you want to set up) *572 Deactivate 'Locate Me' Number 2 *563xxx Enable and Set 'Locate Me' Number 3 (XXX - replace with the number you want to set up) *573 Deactivate 'Locate Me' Number 3 Do Not Disturb and Privacy options *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *30 Caller ID Blocking Activation *31 Caller ID Blocking Deactivation *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation *60xxx Selective Call Rejection (block-list) Addition *80xxx Selective Call Rejection (block-list) Removal *65xxx Make a call with Caller ID visible *67xxx Make a call with Caller ID blocked *32 Anonymous caller screening Activation *33 All callers screening Activation *34 Call screening Deactivation Remote callback/dial-tone options *94xxx Remote Dialtone Service Number Addition *95xxx Remote Dialtone Service Number Removal *96xxx Remote Call-back Service Number Addition *97xxx Remote Call-back Service Number Removal *98xxx Remote Access Authorisation PIN Setup *98 Removal of Remote Access Authorisation PIN (Trusted ANI only) Conferencing options *40 Activate conferencing for my number (turn into conference room) *41 Deactivate conferencing for my number *42 Access your own conference room Other Options *61 Call Waiting Activation *81 Call Waiting Deactivation *69 Call Return (Call back your last caller) *51 Who last called me? *37xxx Set Authorisation PIN Code *37 Remove Authorisation PIN Code (no digits after *37) *74xnnn Program Speed Dial 8 (x can be 2-9) *nnn – replace with the number you want. i.e 093093263 *66 Call back the last caller -
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Get the app!
Check your balance, manage payments, scan your Wi-Fi network and heaps more. You call the shots with the Slingshot app!
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Still have questions?
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